Refund policy
Thank you for shopping with Ethereals Artist. Because many of our items are made to order, custom, limited in quantity, or created through production partners, most sales are final.
We do not accept returns or exchanges for buyer’s remorse, incorrect size selection, change of mind, or accidental orders. Please review all product details, sizing information, colors, materials, and shipping information carefully before placing your order.
Final Sale Items
The following items are considered final sale unless they arrive damaged, defective, incorrect, missing, or there is a fulfillment issue:
- Made-to-order T-shirts and apparel
- Canvas art
- Custom artwork
- Personalized items
- Local or special order items
- Body jewelry, including gauges, plugs, tunnels, and dangle gauges
- Clearance, discounted, or limited-release items
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives. If your item arrives damaged, defective, incorrect, missing, or there is another fulfillment issue, please contact us within 14 days of delivery.
Email us at:
Please include:
- Your order number
- The name used at checkout
- A clear description of the issue
- Photos of the item and packaging, if applicable
Once we review the issue, we will work with you to find the best solution. Depending on the situation, this may include a replacement, exchange, store credit, refund, or another appropriate resolution.
Return Shipping
For approved returns or exchanges, customers may be responsible for return shipping unless the issue was caused by a damaged, defective, incorrect, missing, or fulfillment-related problem.
If a return is approved, we will provide instructions before anything is shipped back. Please do not send items back without contacting us first.
Custom and Made-to-Order Items
Custom artwork, personalized items, and made-to-order products cannot be returned or exchanged unless they arrive damaged, defective, incorrect, missing, or there is a fulfillment issue.
Because these items are created specifically for each order, cancellations may not be possible once production or custom work has started.
Body Jewelry and Personal-Use Accessories
For hygiene reasons, body jewelry and personal-use accessories are final sale unless the item arrives damaged, defective, incorrect, or there is a fulfillment issue.
Please review sizing, material, and product details carefully before purchasing.
Questions Before Ordering
If you have questions about sizing, product details, custom work, local availability, or whether an item is right for you, please contact us before placing your order.
Email: etherealsartist@gmail.com
We’re happy to help before you buy so you can feel confident about your order.